Kas yra pokalbių įrankis?
Chat tools are often browser-based and enable users to start chatting with other users in real time. It also enables users to transmit text messages, images, videos, and hyperlinks. Advanced website chat tools enable users to share screens and even voice and video calls.
Kaip naudoti pokalbių įrankį?
Tons of companies utilize live chat apps on their websites to make themselves more accessible to customers. By adding a chat widget to your website, your company will be able to receive feedback and questions from website visitors and customers.
Kodėl turėtumėte naudoti tiesioginio pokalbio įrankį?
Tokio įrankio naudojimas yra ekonomiškiausias būdas paversti svetainės lankytoją perkančiu klientu. Laiku atsakydami į savo potencialaus kliento klausimus žymiai sumažinate tikimybę, kad jie pereis pas konkurentą. Be to, tai paprastas ir efektyvus būdas susisiekti su žmonėmis visame pasaulyje, nes jūsų klientai gali būti visiškai kitoje pasaulio vietoje.
Kokias dar funkcijas turi svetainės pokalbių įrankiai?
Aside from the transmission of text messages, images, videos, and links, the tool provides users with a multitude of functions. Advanced live chat tools found in customer service software allow users to utilize pre-chat forms, offline forms, pro-active chat invitations, and even track website visitors.
Naudodami šias pažangias funkcijas, agentai gali surinkti papildomos informacijos iš svetainės lankytojų, o tai padeda agentams efektyviau atsakyti į klientų užklausas.
LiveAgent’s live chat features:
- Current URL of live chat visitor
- Chat window docking
- Max queue length
- Proactive chat invitations
- Chat embedded tracking
- Real-time typing view
- Chat distribution
- Internal chat
- Chat history
- Online visitors
- Chat overview
Kaip pridėti pokalbių įrankį?
To add a chat tool to your website, you’ll have to use live chat software. LiveAgent also includes live chat. Simply create an account and go through the get started guide. After getting familiar with the software, simply customize your own chat button.
Perskaitykite išsamų vadovą, kaip sukurti tiesioginio pokalbio mygtuką „LiveAgent“ programoje.
Kas yra tiesioginių pokalbių progaminė įranga?
Live chat software, such as LiveAgent is often a part of a bigger help desk solution utilized by customer service teams. A live chat software enables you to chat with customers in real-time, live chatting and converts your live chat conversations into tickets, that are stored inside a universal inbox.
If you would like to learn more, read Live Agent – Live Chat Software.
Kitos esminės „LiveAgent“ funkcijos:
- Ticketing
- Rules & SLAs
- CRM
- Canned messages & Predefined answers
- Knowledge Base
- IVR
Find out more about all LiveAgent – Features.
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Frequently Asked Questions
What is a chat tool?
Chat tools are tools that allow you to chat with the client, send text messages, images, videos and hyperlinks. More advanced chat tools allow screen sharing, voice and video calls.
Does LiveAgent provide a chat tool?
LiveAgent provides one of the best chat tools. This is one of the most important elements in customer service. This allows the customer service team to communicate easily and directly with customers. In addition to sending text messages, it provides many additional elements, such as the ability to send image and video, or screen sharing, which can be helpful when you need to visualize something to help a customer.
What are best practices of using a chat tool?
Thanks to the chat tool, you can quickly communicate with the client. That is why it is so important for the chat to run smoothly. Thanks to this, we have a better chance that the customer will choose a product or service of our brand. It is good to use the features offered by the chat when the problem is more complex. Thanks to the possibility of sending an image, video or sharing the screen, it can directly show the customer what to do. It is also important that the client has very easy access to the chat so that he can contact the support team from any subpage. One should also remember about personalizing responses and the importance of building a relationship with the client - and a great tool for building relationships is live chat, which works in real time.
Tiesioginio pokalbio funkcija verslo įmonėms
Agentai gali pagerinti klientų aptarnavimą pokalbio metu, naudodami žymas, stebėdami lankytojus ir naudodamiesi atsakymų šablonais. Tiesioginis pokalbis yra saugus.
