Kaip pabaigti pokalbį

Bendraujant su pirkėjais, klientais ar potencialiais klientais, rasti tinkamą būdą nutraukti pokalbį yra taip pat svarbu, kaip jį tinkamai pradėti. Tiesą sakant, užbaigus pokalbį profesionaliai, mandagiai ir pagarbiai, net ir tai, kas galėjo prasidėti kaip nemalonus pokalbis, iš tikrųjų gali tapti teigiama klientų aptarnavimo patirtimi ir palikti klientui gerą įspūdį.

Pagrindiniai patarimai, kaip baigti pokalbius su klientais

  • Naudokite vieną ar kelias dažniausiai pasitaikančias pokalbio užbaigimo frazes, susijusias su sąveikos tema (padėkokite klientui, pakartokite atsiprašymą, informuokite apie tolesnius veiksmus ir pan.).
  • Pasirinkite tinkamą žodyną, toną ir stilių, kuris geriausiai tinka jūsų auditorijai.
  • Pasirinkite savo baigiamuosius žodžius, kad jie atitiktų skirtingus aptarnavimo kanalus. Pokalbiai telefonu ir el. paštu paprastai reikalauja oficialaus tono, o tiesioginiai pokalbiai internetu ir bendravimas socialiniuose tinkluose paprastai yra kasdieniškas.
  • Kiekvienos sąveikos pabaigoje nenaudokite tos pačios baigiamosios frazės, nes ji gali pasirodyti pernelyg bendro pobūdžio ir robotiška. Kiek įmanoma suasmeninkite savo kalbą.
  • Pabandykite paklausti kliento, ar galite dar kuo nors padėti, arba paskatinkite juos ateityje vėl susisiekti.
  • Įsitikinkite, kad baigiamieji žodžiai yra mandagūs, draugiški ir palieka bendrą teigiamą įspūdį.
Kaip pabaigti pokalbį
Naudokite mūsų šablonus, kad profesionaliai ir mandagiai užbaigtumėte pokalbius su klientais nepriklausomai nuo naudojamo pokalbių kanalo

Kaip baigti pokalbį – klientų aptarnavimo scenarijai

Remiantis „American Express“ apklausa, 68% vartotojų mano, kad malonus klientų aptarnavimo atstovas yra raktas į teigiamą aptarnavimo patirtį. Žemiau pateikiami keli išbandyti ir tikri pavyzdžiai, kaip galite profesionaliai užbaigti pokalbius su klientais įvairiais aptarnavimo kanalais, kad užtikrintumėte, jog klientai visada mėgautųsi malonia patirtimi, kai bendrauja su jumis.

Kaip pabaigti pokalbį telefonu: pokalbio užbaigimo frazės

“Thanks for calling and if you have any additional questions, please call us again.”
“Thanks for calling [COMPANY NAME]. Have a good day.”
“You’ve been speaking with [ADVISOR NAME] today. Thank you for contacting [COMPANY NAME]. Have a great day.”
“Apologies once again for any inconvenience caused. Thank you for your call.”
“Thank you for calling. I enjoyed talking with you today.”
“If any other questions arise, please feel free to contact us at any time. Thanks so much for calling. Goodbye.”
“Thank you very much for you time, [CUSTOMER NAME], and thanks for calling [COMPANY NAME]. We look forward to working with you in the future. Have a great day!”
“Thank you for calling [CUSTOMER NAME], your feedback is extremely valuable to us. Please don’t hesitate to call us again if you have any questions.”
“It’s great that we have answered your questions today. Thanks for calling [COMPANY NAME]. Have a wonderful day.”
“I’m very pleased that we’ve been able to help you today [CUSTOMER NAME], please call again if you need help.”

Kaip pabaigti el. laišką: el. laiško užbaigimo frazės

“If you have any other questions, please let me know. Looking forward to hearing back from you.”
“In the meantime, let me know if you have any more questions, comments, or concerns. I’ll be happy to assist you.”
“I hope this helps. Drop me a line if you have any further questions. Feel free to hit us up on Facebook [link] or Twitter [link] if you want a fast response, too.”
“And of course, I’m always here to answer any questions you may have. If I can help in any way, don’t hesitate to fire off an email.”
“If you’re interested in learning more about our product, please feel free to contact me or anyone else on our support team at any time. We’re always here to help.”
“Thanks for your time, and give me a call or shoot me an email if you have any questions about the tool.”
“Please feel welcome to contact our support team at [phone number], or reply to this message and we’d be more than happy to help.”
“As a reminder, here’s a [link] to our Knowledge Base where you can find more information about our product and company at any time.”
“We sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have.”
“I apologize again for the inconvenience. I have relayed this feedback to the rest of my team and can assure you that this mistake won’t happen in the future.”
“I understand that this was not the answer you were expecting. But I will do my best to get it fixed as soon as possible and I’ll be sure to keep you updated.”
“Let me know if this solution works for you. And as always, if there’s anything else I can help you with, don’t hesitate to reach out.”
“Thanks again for bringing this issue to our attention. I will update you on the progress within one week.”
“I hope we’ll stay in touch and get to work together again in the future. Please don’t hesitate to provide feedback and suggestions to help us improve, even from afar.”
“Meanwhile, here are some actions you can take that may resolve the issue: […]. If these don’t work, I’ll get back to you within one business day with an alternative solution.”

Kaip pabaigti tiesioginį pokalbį internete

“I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?”
“Happy I could help ☺ Wish you a good day!”
“Thank you for chatting with us today. Have a nice day. Goodbye.”
“Thank you for contacting our chat support. I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Have a great day!”
“Thanks for using our live help service, and please feel free to contact us again if you need any further assistance. Goodbye!”
“Thank you for visiting! We hope to see you again!”
“Thanks for stopping by, we hope to hear from you again!”
“My colleague [AGENT NAME] from tech support department will be able to answer your question. I will invite him to our chat room now, one moment, please.”
“Unfortunately, I’m not equipped to help you with that issue but I can transfer you to my colleague specialized for handling this type of request. Would you like that?”
“Please hold on, I’ll connect you with [AGENT NAME] from [DEPARTMENT] in no time.”
“Would you please hold for a moment? I’m transferring you to the right person.”
“[CUSTOMER NAME], it seems that you’re no longer responding. I will have to close the chat for now. If you still need my help, you can request a chat again. Thanks for stopping by.”
“It’s been a while since your last response. I will have to close our chat. If you need any further help, we’re at your service. Have a good day!”
“As it seems like you’re no longer responding, I’ll end this chat session. If you still need any assistance, feel free to request a new session. Thanks for reaching out to us.”
“If any more problems arise and you can’t access our chat line, please feel free to email us at [email address] or call our customer service line at [phone number].”

Kaip pabaigti pokalbį socialiniame tinkle

“Let us look into that for you. We will reply shortly.”
“Thanks for giving us the opportunity to help out, we’re here if you ever need us again!”
“We’ll follow up to your DM as soon as it gets resolved.”
“Hope that helps, have a wonderful day!”
“Are there any other questions I may help you with?”
“Let us know how else we can help you.”
“Thank you. Great that I could be of help.”
“Thanks for the shout out – I’ll get someone from tech support to look into it immediately!”
“We’ll do all we can to get it fixed asap!”
“Happy to help! Give us a shout if you need anything else.”

Dažnai užduodami klausimai

Kaip turėčiau pabaigti pokalbį?

Norėdami baigti pokalbį, paklauskite kliento, ar galite dar kuo nors padėti, arba paskatinkite juos vėl ateityje susisiekti.

Kaip nutraukti nemalonų pokalbį?

Galite išvengti nemalonaus pokalbio iškeldami kitą klausimą arba pakeisdami temą. Jei nenorite aptarti situacijos, galite tiesiog pareikšti, kad jums nepatinka apie tai kalbėti. Jei manote, kad turite baigti pokalbį, galite pasakyti, kad turite eiti.

Kaip baigti pokalbį nepasirodant nemandagiam?

Nenutraukite skambučio tiesiog nieko nesakę. Būtinai padėkokite skambinančiajam už sugaištą laiką ir praneškite, kad išsiųsite jam el. laišką, jei dar kažkuo galėsite padėti.

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