El. laiško po pirkimo šablonai - patarimai ir pavyzdžiai kaip teikti klientų aptarnavimą ir bendrauti po pirkimo. Padėkos el. laiškų ir pardavimo procesų šablonai. Automatizuoti el. laiškai ir socialinių medijų integravimas.
Nepriklausomai nuo to, ką parduodate ir kam (ar tai yra kartotinis klientas, ar naujas pirkėjas) gerai parašyti ir laiku išsiųsti automatiniai el. laiškai po pirkimo gali turėti tiesioginį teigiamą poveikį jūsų verslui. Šio tipo el. laiškai gali padėti išlaikyti klientų susidomėjimą jūsų prekės ženklu, puoselėti ilgalaikius ryšius su klientais ir generuoti daugiau pakartotinių pardavimų. El. pašto kampanijos po pirkimo taip pat yra vienas iš paprasčiausių ir efektyviausių klientų lojalumo ir išlaikymo būdų. Kadangi naujų klientų pritraukimas paprastai kainuoja penkis kartus daugiau nei esamų išlaikymas, šie el. laiškai tikrai turėtų būti jūsų el. pašto rinkodaros strategijos dalis.
El. laiškai, siunčiami po pirkimo, turi aukštesnius atidarymo ir spustelėjimo rodiklius nei bet kokia el. pašto rinkodaros kampanija. Klaviyo duomenimis, el. laiškų po pirkimo atidarymo rodiklis yra 217% didesnis, paspaudimų rodiklis – 500% didesnis, o pajamos iš vieno gavėjo – 90% didesnės nei įprastos el. pašto kampanijos metu. Harvardo verslo apžvalgoje paskelbtame Medallia (klientų patirties įmonės) atliktame tyrime taip pat nustatyta, kad „Teigiamą patirtį praeityje turėję klientai išleidžia 140% daugiau nei tie, kurie turėjo prasčiausią patirtį“.
El. laiškai po pirkimo gali būti naudojami šiais tikslais:
Nors temos eilutės yra būtinos, nepamirškite parašyti patrauklaus verslo uždarymo dalis pabaigoje. Atminkite, kad šie žodžiai dažniausiai lieka su skaitytoju.
El. laiškai po pirkimo gali būti naudojami įvairiais tikslais, atsižvelgiant į tai, kas svarbiausia jūsų verslui – ar priversti klientus jaustis ypatingais, priminti jiems papildyti produkto atsargas, parduoti panašius produktus ar rinkti atsiliepimus. Kai viskas bus padaryta teisingai, šie el. laiškai turės neįtikėtinai galingą poveikį. Nuo užsakymo patvirtinimo el. laiškų iki priėmimo el. laiškų, žemiau yra 10 el. laiškų po pirkimo šablonų, kuriuose pateikiami kai kurie dažniausiai pasitaikantys scenarijai ir galite juos naudoti kurdami savo el. laiškų kampanijas.
Congratulations! Your purchase on [Website.com] was successfully processed. Your order is now being prepared. You will be receiving shipping updates soon.
How was it to shop at [Website.com]? Help us serve you better, click here to take a quick survey. (It won’t take you more than a minute – we promise!).
Here’s your order confirmation:
Order number: ***
Payment method: ***
Items ordered: ***
Total: ***
Your Order Details:
[listing items purchased]
Thank you for shopping with [Brand],
[YOUR SIGNATURE]
YOUR ORDER HAS SHIPPED
Good news, [Name] – your items are on their way! Are you smiling? You’re totally smiling. ☺
Here are a few things you should know:
Your order should arrive at your shipping address within [number] business days.
Items may be shipped in separate boxes with no additional shipping charges.
Updated tracking information will be posted to the carrier’s website within 24 hours.
Here’s what we shipped:
[Item 1]
[Item 2]
[Item 3]
TRACK MY ORDER
Thanks for shopping with us,
[YOUR SIGNATURE]
———————————————
HAVE QUESTIONS OR NEED HELP?
Let us know! We’ll do everything we can to make sure you love your experience with us. Reach us at [email], [live chat] or [number]. We’re available Monday – Friday **am – **pm.
WE’RE HONORED that when it comes to [style/ footwear/ beauty, etc.], you think of us.
There’s a lot of choices out there but you singled us out, and that means a lot. We just want to express how much we appreciate your business. When you’re looking for something truly special, we hope that we’ll continue to be the place you think of first.
Thank you!
[YOUR SIGNATURE]
P.S. If we ever fail to live up to your expectations with the quality of our products, delivery times, or anything else – you can always reach out to our customer care team at [number], [email], or [live chat].
Thanks for your recent purchase with [Brand]! Your order should have arrived by now, and we hope you are enjoying your new [products].
We thought that you’d like to know customers who made the same purchase also enjoyed the following favorites:
[Recommended product 1]
[Recommended product 2]
[Recommended product 3]
[Recommended product 4]
If you need any help with your next purchase, don’t hesitate to reach out anytime.
Cheers,
[YOUR SIGNATURE]
Greetings from [Brand]! Hope you’re doing great.
According to our records, you ordered (products) a while ago and we would hate for you to run out. So, this a friendly reminder that it’s time to restock, in case your supplies are running low.
RESTOCK NOW
Order in the next 24 hours and shipping is on us.
Let us know if you have any questions. We’re here to help!
[YOUR SIGNATURE]
Maybe you’ve been away or just super busy but we noticed you haven’t ordered in a while. So perhaps we can tempt you back with 10% OFF your next order?
We’ve actually added some cool new stuff we think you might like! Here’s a coupon for 10% OFF your next purchase in the next two weeks (expires on ***): [CODE NUMBER]
SHOP NOW
If you have questions or need any help, just reply to this email and we’ll get back to you as soon as we can.
Cheers,
[YOUR SIGNATURE]
Congratulations on your new purchase of [product]!
You’ve made an excellent choice by shopping with us. At [Brand] we truly care about our customers and appreciate your business. If you have any issues at all, we’ll work with you until you are completely satisfied.
Here are a few great tips on using your [product]:
[Product usage tip 1]
[Product usage tip 2]
[Product usage tip 3]
I will contact you in a few days to make sure everything is working well for you and to also share some Frequently Asked Questions (FAQs) about your new [product] that I’m sure will be very helpful.
If by any chance you will not receive your product within [number] days of placing your order, please do let us know right away. We’ll be happy to assist you in any way that we can.
Once again, thank you very much for purchasing [product]!
Best,
[YOUR SIGNATURE]
A great big thank you for shopping with [Brand]!
We love our customers dearly, and their opinions mean a lot to us. So, we put together a survey that gives you an opportunity to share your thoughts, so WE can improve your shopping experience – and YOU can take 20% OFF your next purchase for completing it. Click below to take the survey (it won’t take you more than a few minutes) and receive your offer.
START SURVEY
Thank you for your participation.
[YOUR SIGNATURE]
[Name],
We wanted to say a HUGE thank you for shopping with us and we’d love to know what you thought of [Website.com]. If you can spare a few minutes to leave us a review, we’d be super grateful! Please be as honest as you want to be (we can take it).
Write a Review of [Brand]
We love you either way.
[YOUR SIGNATURE]
Thank you for signing up and joining the [Brand] family! We built [Product name] to help businesses [achieve specific goals], and I hope that we can achieve that for you.
Over the last couple of weeks, we’ll be sending you a few more emails to help you get maximum value from [Product name]. We’ll be sharing some tips, checking in with you, and showing how some of our customers use [Product name] to [whatever the product helps to achieve].
In the meantime, you might find these resources helpful:
[QUICK VIDEO GUIDE]
[KNOWLEDGE BASE]
[COMPANY BLOG]
If you have any questions or hit any bumps in the road, please feel free to call us at [number], start a chat with our support team or visit our FAQs.
Until next time,
[YOUR SIGNATURE]
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Atsakymo į klientų atsiliepimus el. laiškų šablonai
LiveAgent siūlo įrankius klientų aptarnavimui ir komunikacijai. Galite naudoti el. laiškus kaip veiksmingą būdą komunikuoti su klientais. Programa pagerina įmonės sąveiką ir įvaizdį, tinkama mažoms ir didelėms įmonėms. Reaguokite į klientų atsiliepimus, kad gerintumėte jų patirtį.
Elektroninės komercijos el. laiškų šablonai, skirti padėkai
El. laiškai yra puiki priemonė komunikuoti su klientais, dalintis informacija ir skatinti pirkimus. LiveAgent programa gali pagerinti klientų sąveiką ir įvaizdį bei padėti kurti lojalumą. Tai efektyvus būdas padidinti pardavimus ir prekės ženklo matomumą elektroninėje prekyboje.
Kaip pradėti rašyti el. laišką (patarimai + šablonai)
El. laiškų pradžioje svarbu sukurti teigiamą įspūdį. Tai padės veiksmingai bendrauti su klientais ir potencialiais klientais. Svarbu atkreipti dėmesį į pasisveikinimą, pirmąjį sakinį ir el. laiško ilgumą bei toną. LiveAgent siūlo šablonus, kurie padeda pradėti el. laiškus tinkamai.
Join our community of happy clients and provide excellent customer support with LiveAgent.
Mūsų svetainėje naudojami slapukai. Tęsdami, suteikiate mums leidimą patalpinti slapukus, kaip aprašyta mūsų privatumo ir slapukų politika.
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Andrej Saxon | LiveAgent support team