Pereikite į „LiveAgent“ ir perkelkite savo duomenis iš „Genesys“ jau šiandien.
„LiveAgent“ turi viską, ko reikia, kad klientams būtų suteikta geresnė patirtis. Gaukite vieningą bilietų tvarkymo sistemą, kuri gali valdyti el. paštą, pokalbius, socialinių tinklų kanalus, skambučių centrus ir žinių bazę už teisingą kainą.
Skaitykite toliau, kad sužinotumėte daugiau apie mūsų pagalbos centro programinę įrangą arba išbandykite ją nemokamai 14 dienų. Nereikalaujama kredito kortelės informacijos ir nėra jokių įsipareigojimų.
Features | Liveagent
Try the best customer support alternative for free! No credit card required.
|
Genesys
|
---|---|---|
Ticketing
Contains a management tool that processes and catalogs customer service requests.
|
LiveAgent offers ticketing in Ticket plan for $15/agent/month.
|
Genesys offers ticketing in plan for $110/agent/month.
|
Live Chat
A real-time chat widget that you can place on any website.
|
LiveAgent offers Live Chat in Ticket+Chat plan for $29/user/month.
|
Genesys offers Live Chat in plan for $110/agent/month.
|
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
|
LiveAgent offers Call Center in All-inclusive plan for $49/agent/month.
|
Genesys offers Call Center in plan for $75/agent/month.
|
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
|
LiveAgent offers Self-Service portal in Ticket plan for $15/agent/month.
|
Genesys offers self-service portal in plan for $75/agent/month.
|
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers a Facebook integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Genesys offers a Facebook integration in plan for $140/agent/month.
|
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
|
LiveAgent offers a Twitter integration in Ticket plan for additional fee $39/month/per acc or in All-inclusive plan without additional fees.
|
Genesys offers a Twitter integration in plan for $140/agent/month.
|
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
|
LiveAgent offers an Instagram integration.
|
Genesys doesn't offer an Instagram integration.
|
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
|
LiveAgent offers a Viber integration.
|
Genesys doesn't offer a Viber integration.
|
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
|
LiveAgent offers knowledge base in Ticket plan for $15/agent/month.
|
Genesys offers knowledge base in plan for $75/agent/month.
|
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
|
LiveAgent offers customer forum.
|
Genesys doesn't offer customer forum.
|
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
|
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
|
Genesys offers automation and rules in plan for $75/agent/month.
|
API
A set of functions that allow different applications to work together.
|
LiveAgent offers API functions in Ticket plan for $15/agent/month.
|
Genesys offers API functions in plan for $75/agent/month.
|
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
|
LiveAgent offers IVR features in All-inclusive plan for $49/agent/month.
|
Genesys offers IVR features in plan for $75/agent/month.
|
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
|
LiveAgent offers video calls in All-inclusive plan for $49/agent/month.
|
Genesys offers video calls in plan for $75/agent/month.
|
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
|
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
|
Genesys offers unlimited history in plan for $75/agent/month.
|
Unlimited Websites
You can use the software on an unlimited number of websites.
|
LiveAgent offers unlimited websites.
|
Genesys doesn't offer unlimited websites.
|
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
|
LiveAgent offers unlimited chat buttons in Ticket+Chat plan for $29/agent/month.
|
Genesys offers unlimited chat buttons in plan for $110/agent/month.
|
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
|
LiveAgent offers unlimited tickets/mails in Ticket plan for $15/agent/month.
|
Genesys offers unlimited tickets/mails in plan for $110/agent/month.
|
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
|
LiveAgent offers unlimited call recording.
|
Genesys doesn't offer unlimited call recording.
|
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
|
LiveAgent offers unlimited 24/7 support.
|
Genesys doesn't offer unlimited 24/7 support.
|
Perkelkite savo pokalbius į „LiveAgent“ tiesioginių pokalbių programinę įrangą. Kurkite artimesnius ryšius su klientais savo svetainėje vienu mygtuko paspaudimu.
Savo svetainėse galite teikti klientų aptarnavimą naudodami greičiausią tiesioginių pokalbių valdiklį rinkoje, kurio greitis yra 2,5 sekundės. Pažvelkite į pokalbių valdiklių palyginimą arba išbandykite ir įsitikinkite patys.
Padidinkite klientų įsitraukimą naudodamiesi kvietimais pokalbiui, perjunkite pokalbių langus ir stebėkite klientų sąveiką su analitika. Pasinaudokite realaus laiko spausdinimo vaizdu ir užtikrinkite greitą ir nuoseklią prieigą savo svetainės lankytojams.
Galite išbandyti nemokamai. Tiesiog spustelėkite žemiau esantį mygtuką ir užsiregistruokite. Peržiūrėkite šį vaizdo įrašą, jei norite pamatyti „LiveAgent“ apžvalgą. Kai būsite pasiruošę, perkelkite duomenis rankiniu būdu.
Tiesioginis pokalbis yra tik vienas iš prieinamų įrankių, kai pasirenkate „LiveAgent“. Pasinaudokite mūsų bilietų sistemos pranašumais ir priregistruokite savo el. pašto adresą, nustatykite skambučių centrą ir rašykite straipsnius savo žinių bazei naudodami individualų prekės ženklą.
Bendraukite ir susiekite „Facebook“, „Twitter“ ir „Instagram“ paskyras, kad galėtumėte turėti prieigą prie visų socialinių tinklų, kuriuose laiką leidžia jūsų klientai. Visa tai neturi praretinti jūsų biudžeto ir jūs nusprendžiate, kuriuos įrankius ir funkcijas norite naudoti.
„LiveAgent“ apjungia puikius tiesioginius pokalbius, bilietų sistemą ir automatizavimą, kurie leidžia mums suteikti išskirtinį aptarnavimą savo klientams.
Peter Komornik, CEO
Jei norite gauti daugiau informacijos, būtinai peržiūrėkite mūsų funkcijų puslapį, kad pamatytumėte visus puikius įrankius, arba gaukite patarimų apie produktyvumą ir klientų aptarnavimą „LiveAgent“ akademijoje.
Join our community of happy clients and provide excellent customer support with LiveAgent.
Mūsų svetainėje naudojami slapukai. Tęsdami, suteikiate mums leidimą patalpinti slapukus, kaip aprašyta mūsų privatumo ir slapukų politika.
Answer more tickets with our all-in-one help desk software. Try LiveAgent for 30 days with no credit card required.
Hello, I’m Andrej. We’re thrilled to invite you to an exclusive software demo where we’ll showcase our product and how it can transform your customer care. Learn how to achieve your business goals with LiveAgent or feel free to explore the best help desk software by yourself with no fee or credit card requirement.
Andrej Saxon | LiveAgent support team